Refund Policy

Credit purchases and refunds

Credits unlock exports and premium material access. This policy keeps the purchase experience clear while the product is in early launch.

Unused credits

If you purchased credits by mistake and have not used them, contact support@careerladder.ca and we will review the request.

Credits used to unlock a resume export or cover letter are generally not refundable because the digital material is delivered immediately.

If a payment succeeds but credits do not appear, contact support with your account email and purchase time so we can investigate.

Refunds, when approved, are processed through Stripe and may take several business days depending on the payment method.