Support

Need help with your application materials?

We want Career Ladder to feel reliable and clear, especially when you are preparing for an important role.

Contact

Email support@careerladder.ca with your account email, the role you were working on, and a short description of the issue.

For payment issues, include the approximate purchase time and credit pack. Do not send full card numbers or sensitive payment details.

If an output looks wrong, tell us what felt inaccurate or unhelpful. AI-generated materials should always be reviewed before submission.

During early launch, support is handled manually. We will prioritize access, payment, and saved-output issues first.